Refund Policy

This Refund Policy explains how cancellations and refunds are handled for ChatRise subscriptions and related software services.

1. Nature of the Service

ChatRise is a digital software service. Subscription payments provide access to software features for the applicable subscription period.

2. Free Trial

Where a free trial is offered, you can evaluate the service during the stated trial period before choosing a paid subscription. The exact trial duration and eligibility may be shown during signup or checkout.

3. Subscription Cancellation

You may request cancellation of your subscription. Unless a different cancellation term is shown at checkout, cancellation normally prevents future renewal and does not automatically create a refund for a subscription period that has already started.

4. Refund Eligibility

Because ChatRise provides digital services, subscription payments are generally non-refundable once the paid service period has started, except where a refund is required by applicable law or where ChatRise approves a refund at its discretion for a valid service-related reason.

5. Duplicate or Incorrect Payments

If you believe you were charged twice for the same subscription or were charged due to a technical error, contact support with the relevant transaction details. We may verify the transaction with the payment provider before processing any eligible refund.

6. Service Issues

If a significant technical issue prevents you from using a core paid feature, contact support promptly with details of the issue. We may investigate and, depending on the circumstances, provide troubleshooting, service credit, extension or refund where appropriate.

7. Tournament / Player Payments

ChatRise software subscription fees are separate from payments that your own players may make to you for tournament entries, scrims or other activities. Refunds of those player payments are your responsibility and should be governed by the refund rules you publish to your own customers.

8. How to Request a Refund

Use the Contact Us page and include your registered account email, transaction/reference ID, payment date, amount and a brief explanation of the issue. Do not send passwords, OTPs or complete payment-card credentials.

9. Processing Time

Approved refunds are normally initiated through the original payment method where possible. The time for the amount to appear in your account may depend on the payment provider or bank.